Can you send me a catalog?
Do I have to buy a membership from you before I can buy merchandise from you?
Where are your clothes made?
Do you offer any second hand items?
What's your minimum order?
How do I know you guys are legitimate?
Why Can't I charge my order directly to my credit card?
What is the time limit on your "Return Privilege"?
Do I have to purchase a "Wholesale Membership Program" in order to get the lowest price?
Do you make plus size clothing?
Can I send you a personal check?
How often does your website/merchandise change?
Can I download your pictures and use them on my website/catalog?
How do I know how much my shipping will cost?
How long does it take to get my delivery?
Can I send you a money order for the entire amount including shipping?
Can I submit a custom design?
Can I pick a different color on a design, or alter the existing design?
Do you have a showroom?
Do your sizes run true?
Do you sell other brands of clothing?
Can I send pictures modeling your designs?
Can I purchase a gift certificate ?
I have not received shipment?
How do I place an order when on your website?
Help...I messed up on my order...?
I live outside the U.S., how do I go about getting my order?
I need to order larger quantities of an item than I see offered, do you offer lower prices for larger quantities?
Is all your merchandise pictured on your website?
Do you drop-ship and exactly how does it work?

[Q-1.] Can you send me a catalog? [ back to top ]
[A.]Currently our ONLY catalog is on our web site.

[Q-2.] Do I have to buy a membership from you before I can buy merchandise from you? [ back to top ]
[A.] NO, and there're NO monthly dues either.

[Q-3.] Where are your clothes made? [ back to top ]
[A.] 100% made in the U.S.A.

[Q-4.] Do you offer any second hand items? [ back to top ]
[A.] No, all merchandise is brand new 1st quality.

[Q-5.] What's your minimum order? [ back to top ]
[A.] There is no minimum. However, the more you buy, the more you can save as a wholesale customer.

[Q-6.] How do I know you guys are legitimate? [ back to top ]
[A.] Check with your source of how you first heard about us. If you saw one of our print adds, call the editor of the magazine and ask about us..

[Q-7.] Why Can't I charge my order directly to my credit card? [ back to top ]
[A.] U.S. customers with U.S. "confirmed" delivery addresses (same as billing address) may put as much as they want on their credit card, debit card, or check, through PayPal at no charge to customer. Customers do NOT need to have an account with PayPal to send/transfer funds.

[Q-8.] What is the time limit on your "Return Privilege"? [ back to top ]
[A.] If for some reason you are not pleased with the items, we will take it back within 15 days of the date you received it and an exchange or a refund will be granted. If an item is created to your specific measurements, you receive the item and decide that you would like it a few inches bigger, we will NOT exchange for a different size. We can only do one thing, try to alter the existing garment that was purchased. . See our company policy.

[Q-9.] Do I have to purchase a "Wholesale Membership Program" in order to get the lowest price? [ back to top ]
[A.] NO, no need for the hassle. Just let us know what you need.

[Q-10.] Do you make plus size clothing? [ back to top ]
[A.] Yes, we do it everyday for our customers.

[Q-11.] Can I send you a personal check? [ back to top ]
[A.] Yes, and when it clears, we will send your package. Remember, when using PayPal - checks clear within 4 days & credit cards will clear instantly.

[Q-12.] How often does your website/merchandise change? [ back to top ]
[A.] When we get around to it. lol, it gets annoying.

[Q-13.] Can I download your pictures and use them on my website/catalog? [ back to top ]
[A.] Yes, we're happy to help our customers build up their business by using our pictures for free. (Hint: right-click on an image and then select "Save Image As..." This will save the picture to "My Pictures") AOL users need to open an Internet Explorer window to save images. Please do not chew us up, save the pictures and upload them to your own server.

[Q-14.] How do I know how much my shipping will cost? [ back to top ]
[A.] That depends on the weight of the box, the size, and the zip code.

[Q-15.] How long does it take to get my delivery? [ back to top ]
[A.] Depending on how busy we are, and how detailed an order is. Once an order is complete, it generally takes 3-5 days to reach you.

[Q-16.] Can I send you a money order for the entire amount including shipping? [ back to top ]
[A.] Yes.

[Q-17.] Can I submit a custom design? [ back to top ]
[A.] Yes, we love custom orders. Sketch it up. Keep in mind, we will NOT make frilly lace crap.

[Q-18.] Can I pick a different color on a design, or alter the existing design? [ back to top ]
[A.] Yes, whatever... Let us know what you ave in mind. Change color, add pockets, hack it up, more hardware, let us know what you're looking for.

[Q-19.] Do you have a showroom? [ back to top ]
[A.] No, it's more of a warehouse, a large tailoring shop.

[Q-20.] Do your sizes run "true"? [ back to top ]
[A.] This is a nationwide industry problem. Every manufacturer cuts any labels sizes differently. If you would like sizing advice before you order, don't hesitate to contact us. We prefer our customers to give us specific measurements and let us know how they like their clothing to fit.

[Q-21.] Do you sell to any other brands of clothing? [ back to top ]
[A.] O, hell no!.

[Q-22.] Can I submit pictures of me wearing your designs? [ back to top ]
[A.] Go for it. We may be adding a customer gallery.

[Q-23.] Can I purchase a gift certificate? [ back to top ]
[A.] Absolutely. We issue really nice horrific gift certificates!

[Q-24] I have not received shipment? [ back to top ]
[A.] Contact us immediately so we can track it down!

[Q-25.] How do I place an order when on your website? [ back to top ]
[A.] Customers order an item by first clicking on "BUY THIS ITEM NOW". "Review Your Order". Click "Place Order" to submit the order. Lastly, customers will then be on a page to transfer funds using PayPal which includes an estimate of shipping cost - we will receive notification from PayPal of the transferred funds, credits are paid immediately.

Q-26] Help...I messed up on my order...? [ back to top ]
[A.] Contact us immediately so we can get it straightened out..

[Q-27.] I live outside the U.S., how do I go about getting my order? [ back to top ]
[A.] To save shipping charges we use the USPS Priority Global (4-6 business days) on small packages. U.S. Post Office and 4-6 week Surface Post or 6-10 day Air Mail for an additional fee. Most of these orders must be prepaid by U.S. Postal money order, Paypal, or bank wire U.S. dollars to us.

[Q-28.] I need to order larger quantities of an item than I see offered, do you offer lower prices for larger quantities? [ back to top ]
[A.] Yes, on many items. Let us know what you are interested in, we will give you a great bulk price.

[Q-29.] Is all your merchandise pictured on your website? [ back to top ]
[A.] No. we have many items that may never be online. For whatever reason it may be (Pictures will not suffice, ect.)

[Q-30.] Do you drop-ship and exactly how does it work? [ back to top ]
[A.] Drop Ship is the process in which the owner of a business has merchandise sent directly from the Wholesaler to the owner's customer.

For example, Megan in Florida has a customer in Texas that ordered a T-shirt. Megan pays us for the T-shirt and then we Drop Ship the T-shirt to Megan's customer. Megan's return address will be printed on the box - no mention of Rags to Rotten anywhere on or in the box.

Drop Shipping has become much more common in recent years, and many on-line retailers especially use this service because there is no need to warehouse merchandise.

[Q-30-B] How Do I Get Started in my own Drop Ship business?
[A.] One way is to put the merchandise that you want to sell on online auctions, your current E-Commerce website, or wherever you feel you may generate sales.

Once you receive notification of a sale, you simply collect your customer's funds for the retail price of that sale, being sure to have included all shipping and handling fees. You may choose to accept personal checks, money orders, credit cards, PayPal, or whichever payment method you would like when collecting payments from your customers. It's your business!

[Q-30-C] Do I have to sign up for any special program to Drop Ship items?
[A.] No, there is nothing special to sign up for to Drop Ship merchandise.

[Q-30-D] How do I place a Drop Ship order on www.sludgefaktory.com?
[A.] Just place an order and include all details with instructions.

[Q-30-E] Will my Drop Ship Order have your address or company information on it? [A.] No, Drop Ship orders will have no mention of R2R anywhere on the box or on any invoice.

The return address on the box will be the Drop Shippers. As far as the customer knows, we don't exist. When they re-order, it will be from you, not us.

Most Drop Ship orders are shipped without an invoice, although we will put one in the box if it's e-mailed to us.

[Q-30-F] Can my Drop Ship order be sent COD?
[A.] No, all Drop Ship orders must be prepaid.

[Q-30-G] Are there any additional fees?
[A.] No, the price you see at checkout is the price that you pay. Any shipping and handling charges are calculated with the shipping. There are no additional fees to Drop Ship.

[Q-30-H] Can I download your pictures and merchandise descriptions and use them in my Drop Ship website/catalog?
[A.] Yes